Regulated by RICS

Cutwell is proud to be a RICS‑regulated firm, demonstrating our commitment to the highest professional, ethical, and technical standards in the property and development sector.

RICS regulation provides clients, partners, and stakeholders with confidence that our work is delivered with integrity, transparency, and accountability. It reflects the values that underpin every instruction we take on: rigorous analysis, evidence‑based advice, and commercially grounded solutions.

What RICS Regulation Means for You

As a regulated firm, Cutwell operates in line with the RICS Global Professional and Ethical Standards, including:

• Acting with integrity

• Providing a high standard of service

• Promoting trust in the profession

• Treating others with respect

• Taking responsibility

These principles shape how we advise, negotiate, and deliver outcomes for our clients.

Professional Indemnity Insurance

Cutwell holds adequate and appropriate Professional Indemnity Insurance in accordance with RICS requirements.

Details of our insurer and territorial coverage are available to clients as part of our engagement documentation.

Client Money

Cutwell does not hold client money.

If this position changes, we will notify RICS and update this page to reflect our compliance with the RICS Client Money Handling Requirements.

Responsible Principal

Cutwell’s Responsible Principal, as required by RICS, is:

Stuart Bell

Founder & Principal Consultant

Responsible for ensuring the firm’s compliance with all RICS professional, ethical, and regulatory obligations.

Complaints Handling Procedure

Cutwell Limited is committed to providing a high-quality professional service to all clients. We value feedback and take complaints seriously. This Complaints Handling Procedure (CHP) complies with the requirements of the Royal Institution of Chartered Surveyors (RICS) and applies to all quantity surveying, commercial management, cost consultancy, and related professional services provided by the company.

A copy of this procedure is available on request and is provided to all clients at the outset of an instruction.

Definition of a Complaint

A complaint is defined by RICS as:

An expression of dissatisfaction, however made, about the standard of service, actions, or lack of action by our firm or its employees.

Stage 1 – Internal Complaint Handling

Complaints should be made in writing (by letter or email) and addressed to:

Complaints Handling Officer (CHO):
Name: Stuart Bell
Position: Director
Email: stuart.bell@cutwell.org
Address: Cutwell Limited c/o Eclipse Accountancy, Fareham Innovation Centre, Merlin House, 4 Meteor Way, Lee on Solent, Hampshire. PO13 9FU.

If a complaint is made verbally, the complainant will be asked to confirm it in writing so it can be formally recorded and investigated.

Acknowledgement

• All complaints will be acknowledged within 7 days of receipt.

• The complainant will be provided with a copy of this Complaints Handling Procedure.

Investigation

• The complaint will be investigated by the Complaints Handling Officer, who has sufficient authority and independence.

• Where appropriate, the complaint may be referred to a senior member of staff not directly involved in the matter.

• The firm may request further information to assist the investigation.

Response

• A formal written response will be issued within 28 days of receipt of the complaint.

• If the complaint cannot be resolved within this timeframe, the complainant will be informed of the delay and advised when a full response can be expected.

Outcome

The response will:

• Set out the firm’s findings

• Confirm whether the complaint is upheld (in whole or in part)

• Outline any remedial action or redress offered

• Explain the complainant’s right to escalate the matter if dissatisfied

Stage 2 – Independent Redress

If you are not satisfied with the outcome of our internal complaints handling procedure, you may refer your complaint to an independent redress scheme.

Cutwell Limited is a member of the Centre for Effective Dispute Resolution (CEDR), which is an alternative dispute resolution provider approved by the Royal Institution of Chartered Surveyors (RICS).

CEDR will consider complaints relating to the standard of service provided by this firm once our internal complaints procedure has been exhausted.

CEDR Contact Details:
Centre for Effective Dispute Resolution (CEDR)
Address: 70 Fleet Street, London, EC4Y 1EU
Telephone: 020 7536 6000
Website: www.cedr.com

Any referral to CEDR must be made within 12 months of the date of our final written response to the complaint.

The decision of CEDR will be binding on Cutwell Limited but not on the complainant.

Professional Indemnity Insurance

Cutwell Limited maintains Professional Indemnity Insurance in accordance with RICS requirements. Details can be provided upon request.

Records

• All complaints and their outcomes are recorded and retained for a minimum of 6 years.

• Complaint data is reviewed periodically to identify improvements in service delivery.

RICS Regulation

If the complaint relates to professional misconduct rather than service issues, the complainant may raise the matter directly with RICS Regulation:

RICS Regulation
Website: www.rics.org/regulation
Email: regulation@rics.org

Review

This Complaints Handling Procedure is reviewed regularly to ensure ongoing compliance with RICS regulatory requirements.

Our Commitment

RICS regulation reinforces what Cutwell already stands for:
clarity, integrity, and commercially intelligent advice that stands up to scrutiny.

Whether we are advising a cost plan on development strategy, or completing post contract construction services, our clients can rely on a service that is transparent, accountable, and aligned with the highest standards in the industry.